Consistent, on time and accurate Billing "Today more than ever property owners throughout the Pacific Northwest are looking for ways to increase their NOI and reduce expenses. I am pleased to be writing this letter to inform you that Minol's Utility Billing programs have successfully achieved both of these objectives while significantly increasing the value of our owner's properties. Billing utility costs separate from rent has also greatly reduced consumption at all our properties. These billing programs are a "win-win-win" for our properties, the environment and our residents. Glacier Management is very pleased with the level of service Minol gives to our corporate and onsite management staff. Your billings are consistent, on time and accurate. The extra attention to detail throughout your billing operations can be seen in the quality product our properties and residents receive each month. When billing issues do arise, Minol quickly and professionally address them with management and residents. Your online services are also a great tool for helping us manage our billing programs and allowing residents access to information concerning their account." Joe Manca Glacier Management

Quality and Dedication "Minol’s services continue to help us reach our goals and improve our profitability. The quality of your billing services, attention to detail and dedication of your staff to assist the entire EPIC staff and our residents, truly makes our billing programs a success. Your on-line service Minol-Direct, makes our programs easy to manage, accurate and greatly increases our productivity. Resident access to billing information and the ability to pay on-line and through your call center improves our collections and makes life easier for our residents." William B. Austin Epic Asset Management, Inc.

Professional and Courteous "S-J Management has had the pleasure of working with Minol for several years and have found their entire staff to be knowledgeable and cooperative in all aspects. Specifically, our corporate office communicates with Irene Robinson, who has provided us with prompt, professional and courteous service at all times." Sue Follette S&J Management

Great Customer Service "This letter is to acknowledge the wonderful job that Minol USA does for my property every month. They have always given my staff as well as my residents great customer service. It is always nice to find that anytime you call Minol for any reason, no matter who you speak with you always get connected with one of their wonderful staff members who are always friendly and that resolves any situation in a timely and professional manner. I want to thank Minol USA and Staff for such a wonderful job they have done for my property.I look forward to working with Minol USA and Staff in the upcoming years." Kathy Kyle Crystal Creek Village

User Friendly Website "I find the Minol web site to be user friendly and the staff at Minol to be helpful." Wendy Michelson Organization